You might be asked to create a diagnostic file, containing information about your computer and settings for the licensing libraries. These steps show you how to do this.
Go to your analycess installation folder
If you are using the setup version of analycess you probably installed it to the default location: C:\Program Files (x86)\analycess procurement 1.x.y. Otherwise navigate to your alternative location.
Double click "Systeminfo for CmStick.bat"
A black window will pop-up for some seconds. Wait until it is finished.
A new file cmdust-output.txt was generated into the same folder. Send this file to the Processbench support.